PACKLESS

Logistic with no Packaging.

Overview

Packless is a project to solve the problem of online shopping waste. Featured in a new delivery service that is more than the basics to solve the packaging waste and offer help to customers. The service is mainly through the app. By this project, it is assumed that we have collaborated with Thailand post.

My Role

Task

Duration

Tools

UX/UI design/ Layout/ Business Model

Figma, Adobe Illustrator,

Adobe Photoshop,

October - November 2021 (2 months)

UX/UI Designer ,

Graphic Designer

Objective

To reduce the packaging waste through a new transportation services.
Build confidence in the service of the brand.
Solve problems from Thailand post service to create satisfaction and choose more services as follows:

Solution

Create a Delivery service app together with a delivery service. Within application contains improved services from the previous Thailand post version. For users can access all services that redesign with carefulness.

Research

Competitive analysis

Starting from ordering products through the store, then RePack will bring the products to pack with their own packaging. before being sent to the transport company
When receiver shipping the RePack packaging back to commpany, will receive a special discount to apply to next purchase.
By the method of returning the packaging It's easy to do. RePack has a sticker attached to the address for consumers to ship free via the mail.
The packaging will be quality checked, cleaned and reused for packaging.

Define

Problem

Packaging Waste

Expensive prices

Uncertain Delicery Time

Stakeholder Map

To show all businesses and services who related to the posting system

Interview

Ideate

Prototype

After group discussion, we then list what we need to have in the application and then jump into a prototype for user testing. In the prototype, we did not go into much detail on design but focused on each page's details for the user to understand to do the flow.

Draft 1

Main page

Pick up

Your package

Add Package

Booking

Detail

Schedule

Post Check

Tracking

Application Workflow

Testing

Positive

Features in the app meet all users requirements
The app looks related and reminded to Thailand post
Typical service page is easy to use.

Negative

Some services can't access from the first page. Make them don't know how many services is.
Packaging Rental is hard to understand, what next step is.
Not all pages go with the same theme.
Too much red that's painful to read.

Iterate

After user testing. I made changes based on the user's feedback. So that the app can answer user needs right to the point and is easy to use. By creating a newer, high-fidelity version with more white space and clearer to read.

Before

After

Change from 3 main categorized buttons for each user to full accessible services.
Add tracking number bar and QRcode for fast access.
Add delivery status bar showing on-going parcel on top under profile.
Change navigation bar design for more clearer and understanding.

Before

After

Add calendar image in for easier understanding showing available date.
Add a blue box for the design element

Before

After

Change payment flow to be as same as the e-commerce application workflow to get users more familiar

Add status navigation in for categorizing, easier to find what you’re looking for.
Change page heading name.
Remove orders number and leave summary ongoing status to stay the same.

Add input field for sender and receiver information on the same page (less unnecessary page).
Redesign Box size buttons. Add each sizes detail and order number button in.
Add Delivery type label and pick up call button.

Before

After